Reference

What You Agree To When You Use galaxy178

These legal terms govern how your account works, what data we hold, and how you can request changes — all of it subject to local law where you access galaxy178. We keep this plain so you know exactly where you stand before you start.

Account TermsPrivacy & DataJurisdiction — where local law permitsContact RightsCookie Policy
galaxy178 What You Agree To When You Use galaxy178
HOW WE HANDLE THIS

Data, Cookies, Security and What We Keep on Your Account

We hold account data only for as long as it is needed to operate your account and meet our obligations. You can ask us what we hold, request corrections or ask us to close your account — any of these requests goes through the contact channels above and we handle them in writing so there is a clear record on both sides.

Data We Retain

We keep your registration details, transaction history and communication records for as long as your account is active and for the period required by our legal obligations after closure.

Cookie Use

Cookies on galaxy178 track your session state and login continuity across mobile and browser. You can adjust cookie preferences in your browser settings without losing your account access.

Account Security

Every login is verified by OTP sent to your registered mobile number. If you notice an unrecognised session, lock your account immediately from Account Settings and contact us via live chat.

Requesting Changes

To update your registered details, correct a data record or close your account, submit a written request through live chat or email. We confirm changes within the timeframe stated in our policy.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your account terms, a data request or a dispute over a recorded transaction, reach us through any of the channels below. For account-specific legal queries, have your registered account ID ready so we can pull the correct records promptly.

Team online

Live Chat

Start a chat from the account menu. Describe your legal or policy query and quote your account ID for faster handling by our compliance team.

Email Support

Send a written query to our support address for formal data requests or terms clarification. We acknowledge receipt and respond to legal queries in writing.

Account Help Centre

Log in, head to Account Settings, then select Help. The legal and policy section there covers data requests, account holds and term change notices directly.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data handling and how our terms apply to you in Malaysia.

Access depends on local law and is available only where local law permits. We do not claim a specific Malaysian licence; it is your responsibility to confirm access is lawful in your region.

We hold your registration details, transaction records — including Touch 'n Go eWallet, Boost and GrabPay deposits — and any communication you have sent us. You can request a summary at any time.

Log in, open Account Settings and select the data request option, or send a written request via email or live chat. Quote your account ID so we can locate your records quickly.

Yes. Submit a correction request through live chat or email with supporting detail. We will update the record and confirm the change to you in writing once verified.

We notify you via your registered contact method before a material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Send a written account-closure request through live chat or email. We process closures and confirm data retention periods in line with our legal obligations before removal where permitted.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.